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Car insurance

With so many car insurance options out there, it can be daunting trying to find the one that best suits you. That’s where we come in. With some of the best minds in the insurance industry, our agents will work with you to find a personal car insurance plan that’s perfect for you.

Want car insurance that suits you?

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Types of Car insurance

What's included in the cover

Cover

  • Accidental damage to your vehicle
  • Theft
  • Legal Liability
  • Approved towing charges
  • Returning your motor vehicle after it's stolen
  • Locks and keys

It also includes:

  • Trailer cover up to $1000

Additional Benefits

  • Hire vehicle after an accident
    If your vehicle is damaged in an accident (which is covered under this policy), we’ll reimburse you for the cost of a hire car for up to 14 days while we repair it up to the maximum daily rate shown in your policy schedule.

  • Windscreen protection
    If you only have a broken or damaged windscreen or window glass, we’ll waive the standard excess so you won't pay a cent.

  • Protected no-claim discount
    You'll keep your no-claim discount if you're on the maximum available and don't have more than one claim in the same period.

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What's included in the cover

Cover

  • Liability cover
  • Uninsured motorist benefit
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What's included in the cover

Cover

  • Damage caused by fire, explosion, lightning, theft, or attempted theft
  • Liability cover
  • Uninsured motorist benefit
  • Towing
  • Returning your motor vehicle after theft
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What's included in the cover

Cover

Elders Insurance has a network of Accredited Smash Repairers, who have all met our stringent standards of quality, speed and customer service.

Using an Accredited Smash Repairer gives you peace of mind and much more:

Taxi vouchers to transport you from and to the repair shop (up to $50.00 per trip)Contact from the repairer within one business day from the time we send a request Faster repairs to get you back on the road sooner repair booking within 5 days or at a time that suits you.A repairer who has the authority to assess vehicles onsite, avoiding the need for one of our assessors to examine the quote prior to commencing repairs (subject to certain criteria). This means repairs can get started earlier, subject to claim authorisation
Plus, when you use one of our Accredited Smash Repairer, you’ll continue to enjoy:

  • Priority service
  • Wash and vacuum
  • Lifetime repair guarantee
  • Repairs that meet strict quality and service standards.
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Frequently asked questions

Requesting a quote
How can I request a quote?

You can request a quote online and your local Elders Insurance agent will contact you to discuss your needs. Or, you can find your local Elders Insurance agent here and call them directly.

How do I make a claim?

Contact your local Elders Insurance agent. They will lodge your claim on your behalf and can manage your claim for you. You can find your local Elders Insurance agent on your Elders Insurance policy documentation. Before you make a claim, please have your policy number ready. You will need to provide information about the incident including details of any other parties involved. If your vehicle has already been towed, please let us know when lodging your claim.

How can I find out about my claim?

Your local Elders Insurance agent or claims officer can help. Please let them know your claim reference number and they will take you through the next steps.

How can I manage my policy?

Please contact your local Elders Insurance agent and they will assist you with any changes you require.

Where do I find my policy number?

You will find your policy number on the top left-hand side of your policy schedule, renewal invitation or endorsement schedule we send you.

Where can I find my agent's contact details?

You will find your local Elders Insurance agents details on the top right-hand side of your policy schedule, renewal invitation or endorsement schedule we send you.

How do I pay or renew my policy?

You can pay annually before or on the due date with cash, cheque, money order, Visa or Mastercard, or BPAY. You can also pay monthly by direct debit via Electronic Funds Transfer (EFT) using your bank account or credit card.

Will my policy renew automatically?

If you pay your policy monthly, it will renew automatically. If you pay annually, we’ll send you a renewal notice at least 14 days before your renewal date. Your policy will automatically lapse if it isn’t paid within 45 days. We’ll send you a reminder notice, followed by an expiry notice 14 days after it lapses.

How do I cancel my policy?

Contact your local Elders Insurance agent and they will assist you with your cancellation

How do I update my personal information?

Contact your local Elders Insurance agent and they will update your details.

Where can I find my Certificate of Insurance?

Contact your local Elders Insurance agent and they can send you a copy

How do I get a copy of my Certificate of Currency?

You can request it online here or call your local Elders Insurance agent for a copy.

Where can I find my PDS?

We send you a PDS when you take out your policy. If your cover changes, we will send you a new PDS when you renew your policy. You can find your PDS online or call your local Elders Insurance agent for a copy.

What insurance policies do I need?

Your local Elders Insurance agent can help you find the right policy for your needs. Call us on 13 56 22 or find your local Elders Insurance agent here.

How do I find out what my policy covers?

Please refer to your PDS and policy wording. One will be sent to you when you take out your policy. It covers the terms, conditions and exclusions that apply. If you have any questions regarding your cover, please call your local Elders Insurance agent.

Can I receive my policy documentation via email?

Yes. Please let your local Elders Insurance agent know this is your preference and they will update your policy to send all future documentation to your email.

Does it cost more to pay monthly?

No, there are no extra fees or charges when you pay by monthly instalments.

Can I pay a higher excess to reduce my premium?

Yes. Please call your local Elders Insurance agent to discuss.

Is there a fee or surcharge for credit card payments?

We don’t charge any fees or a surcharge to pay by Visa or Mastercard.

You can elect to receive your insurance policy documents by email, no need to wait for the post to arrive, receive your policy documents straight to you inbox. Should you wish to receive your insurance policy documents via email please, simply fill out your details and submit a request to go paperless. Click here to submit.

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Can't find the insurance that fits your needs? Our local agents are here to help you. We can tailor a quote to suit.

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