If something does go wrong, we can help cover your everyday expenses and income losses to get you back on the road.
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Upon acceptance of your claim and provided you have taken out Downtime cover on the vehicle involved in the claim, we will pay all reasonable and necessary costs up to the limit specified in your policy schedule.
You can request a quote online and your local Elders Insurance agent will contact you to discuss your needs. Or, you can find your local Elders Insurance agent here and call them directly.
Contact your local Elders Insurance agent. They will lodge your claim on your behalf and can manage your claim for you. You can find your local Elders Insurance agent on your Elders Insurance policy documentation. Before you make a claim, please have your policy number ready. You will need to provide information about the incident including details of any other parties involved. If your vehicle has already been towed, please let us know when lodging your claim.
How can I find out about my claim?Your local Elders Insurance agent or claims officer can help. Please let them know your claim reference number and they will take you through the next steps.
Please contact your local Elders Insurance agent and they will assist you with any changes you require.
Where do I find my policy number?You will find your policy number on the top left-hand side of your policy schedule, renewal invitation or endorsement schedule we send you.
Where can I find my agent's contact details?You will find your local Elders Insurance agents details on the top right-hand side of your policy schedule, renewal invitation or endorsement schedule we send you.
How do I pay or renew my policy?You can pay annually before or on the due date with cash, cheque, money order, Visa or Mastercard, or BPAY. You can also pay monthly by direct debit via Electronic Funds Transfer (EFT) using your bank account or credit card.
Will my policy renew automatically?If you pay your policy monthly, it will renew automatically. If you pay annually, we’ll send you a renewal notice at least 14 days before your renewal date. Your policy will automatically lapse if it isn’t paid within 45 days. We’ll send you a reminder notice, followed by an expiry notice 14 days after it lapses.
How do I cancel my policy?Contact your local Elders Insurance agent and they will assist you with your cancellation
How do I update my personal information?Contact your local Elders Insurance agent and they will update your details.
Where can I find my Certificate of Insurance?Contact your local Elders Insurance agent and they can send you a copy
How do I get a copy of my Certificate of Currency?You can request it online here or call your local Elders Insurance agent for a copy.
Where can I find my PDS?We send you a PDS when you take out your policy. If your cover changes, we will send you a new PDS when you renew your policy. You can find your PDS online or call your local Elders Insurance agent for a copy.
What insurance policies do I need?Your local Elders Insurance agent can help you find the right policy for your needs. Call us on 13 56 22 or find your local Elders Insurance agent here.
How do I find out what my policy covers?Please refer to your PDS and policy wording. One will be sent to you when you take out your policy. It covers the terms, conditions and exclusions that apply. If you have any questions regarding your cover, please call your local Elders Insurance agent.
Can I receive my policy documentation via email?Yes. Please let your local Elders Insurance agent know this is your preference and they will update your policy to send all future documentation to your email.
No, there are no extra fees or charges when you pay by monthly instalments.
Can I pay a higher excess to reduce my premium?Yes. Please call your local Elders Insurance agent to discuss.
Is there a fee or surcharge for credit card payments?We don’t charge any fees or a surcharge to pay by Visa or Mastercard.
You can elect to receive your insurance policy documents by email, no need to wait for the post to arrive, receive your policy documents straight to you inbox. Should you wish to receive your insurance policy documents via email please, simply fill out your details and submit a request to go paperless. Click here to submit.
Can't find the insurance that fits your needs? Our local agents are here to help you. We can tailor a quote to suit.
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