Information for our customers affected by severe rainfall and flooding in North Queensland

7 February 2025

We’re working hard to support our customers affected by recent weather events in North Queensland

We have additional team members ready to take your calls and lodge claims. If you need to make a claim due to storm or flood damage, please contact us as soon as you’re safe and able to do so. While our assessors and tradespeople can’t enter affected areas until emergency services declare it safe, notifying us of your claim as soon as possible helps us speed up the claims process to get you back on your feet sooner.

We will also have teams on the ground at local recovery centres ready to help.

How to claim

Please contact your local Elders Insurance agent as soon as you’re safe and able to do so.

Your local Elders Insurance agent can assist with advice and support on your policy or to make a claim. It’s ok if you don’t know your policy details; with your name and address we’ll find it for you.

Elders Insurance Ingham

Contact
Phone 07 4776 8700
After hours 0417 337 992
Emergency after hours contact 0408 837 449

Elders Insurance Townsville

Contact
Phone 07 4781 2220
After hours 0455 591 324
Emergency after hours contact 0455 591 324

Most importantly, we want you and your family to be safe so it’s important that you follow the advice of local authorities.

Please remember

 Always follow the advice and direction of emergency services

• Never try to drive through flood-affected areas
• Be cautious around electrical items that may have been affected by water, especially fallen power lines which may still be live
• Never drive a vehicle you believe may be unsafe, particularly if its windscreen is smashed, its indicators damaged, or it has been waterlogged
• If you’re in urgent need of ‘make safe’ repairs, temporary accommodation or emergency cash payments, please contact us straight away
• Take photographs or videos of any damage to support your claim and speed up claim processing time
• Discard any damaged goods that may pose a health-risk. Don’t forget to take photographs and, if safe to do so, keep a sample of the material to support your claim
• Be aware of scammers offering assistance with claims or repairs. Always contact us first to ensure the works are authorised by a reputable company that guarantees its work. See here for more information.
• It’s ok if you don’t know your policy details when you contact us; with your name and address we’ll find it for you.

 Current warnings

 For the latest information on emerging and current weather conditions across Australia, please listen to the local radio and monitor information from the emergency sources.